Kelowna’s #1 Quality Smart Home & A/V Installers

About Mission Audio Visual

Mission Audio Visual is a team of professional installers who bring the latest home automation technologies to smart homes and commercial venues. We understand the common concerns customers face, such as complicated processes and disjointed configurations. That’s why we specialize in providing smart home and automation solutions that are tailored to your lifestyle, preferences, and budget. With our industry experience and market expertise, we offer packages that prevent unnecessary spending on products you don’t need. We also take care of the installation, setup, operation, and maintenance, ensuring a hassle-free experience for you.

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Our Team

Our team of experience installers has updated knowledge and training on the field, and everyone is equipped with all the necessary tools to carry out each installation job smoothly, quickly and, most importantly, correctly. We create solutions that you as the end user can understand and utilize every day after your install is complete. As another piece of mind, we only use top-quality A/V brands like Samsung, Helios, or Harman Kardan (As some examples) in our work, so you know that your install was completed by professionals, using professional-grade products.

Michael

Founder/Owner

Michael founded Mission Audio Video in 2015, and has over 14 years of audio-video installation experience. He has always harboured a passion for audio fidelity and closely follows the latest advancements in technology so he’s thrilled to have his work life benefit from his hobbies.

Drew

CEO/Owner

Drew is Mission Audio Visual’s Director of Sales and Marketing. He has an extensive history in audio video technology and business from his years of experience as a general manager of a large electronics store. He is most passionate about connecting with clients and providing an unforgettable service experience.

Ben

Lead Installer/Electrician

Ben is a licensed journeyman electrician with over 10 years of combined electrical and AV installation experience. He brings extremely high standards to every project and works hard to achieve them. Our most impressive pictures of component racks and cable management are thanks to Ben’s handywork.

Spencer

AV Technician

Spencer is everything you want to see in an installer. He works hard, has incredible attention to detail, is dependable and always shows up on time. Better yet, he's personable and our clients have made many comments about the charming and professional impression he's made with them.

Warranty Information

Every one of our installations comes with the following guarantee:

Lifetime Warranty on Installation– Any issues that stem from the installation not being completed properly will always be covered by us. Any issues that are caused by user error, software error, the product, or any other external factor beyond the install itself would not qualify for this coverage.

90 Day Satisfaction Guarantee- Any service calls to resolve issues that arise within a 90 day period are covered by us. This includes but is not limited to defective product, software issues, and user error issues. Due to the nature of a user-caused issue there is a maximum of 3 service calls that are covered at no charge within the 90 day period, at which point any further service calls would be billable.

Product Warranty– The product we sell comes with its own warranty, typically ranging between 1-10 years. Should any of it become defective during its warranty period the repair or replacement of the unit is covered so long as it qualifies with the manufacturer’s warranty terms, (physical damage is not covered). We can provide the service necessary to remove/reinstall the unit, for which there would be a charge unless it occurs within the 90 day satisfaction period or the customer has purchased extended coverage with us.

Projects outside of our service area(Kelowna and West Kelowna) still qualify for the above coverage but may be subject to a travel charge.